Quality and safety in healthcare and physiotherapy
 
Module: Physiotherapy
ECTS: 3
Contact hours – lectures: 30
Contact hours – seminar: 15 
Contact hours – clinical exercises:  
Contact hours – clinical practice:  
Holder of subject:  
Year of study: First or Second
 
Quality and safety in healthcare and physiotherapy              

Contact hours – lectures: 30
Contact hours – seminar: 15
Contact hours – clinical exercises:  
Contact hours – clinical practice:  
Holder of subject:  
Education providers:  
Level of study: First Bologna cycle professional education study program
Semester: Winter
Language: Slovene/English
 
Subject-specific competences:
  • Quality and safety system (System thinking, general about the system, healthcare as a complex and flexible system), process management in  healthcare and physiotherapy;
  • Microsystem v healthcare (the definition);
  • Focus and empowerment on patient and relatives;
  • Practical methods and tools for quality and safety improvements of the medical treatment (improvement of its own  health care praxis, safety talks/safety tours, MM conference;
  • Approaches and findings on the  area of the constant improvement at the quality and safety in healthcare;
  • Patient safety culture;
  • Clinical risk management (human factor optimization – ergonomics)
  • Faults prevention; (structural communicating for fault preventions, work flexibility for fault prevention, development of teamwork for faults prevention, specific competences for fault prevention according to the  occupation, speciality, working position);
  • Restraint, reporting and analysing of faults for faults with aim of learning for future mistake prevention;
  • Communication with patient and relatives;
  • Basic principles of patient rights and complaining paths.
 
  • Student learns about contemporary approaches and findings on quality and safety in health care – system and process approach;
  • Student learns about healthcare microsystem functioning;
  • Student learns about the meaning of the focusing on patient and relatives and empowerment;
  • Practical methods and tools for quality and safety improvements at healthcare treatment (own healthcare praxis improvement, safety talks/safety rounds, MM conference);
  • Student learns about  the meaning  of safety culture and about the meaning of reporting of safety and other complications;
  • Student learn about physiotherapists enrolment in the process of continuous quality and safety improvement in healthcare;
  • Student is familiar with tools for quality and safety achievements;
  • Student knows the meaning of the risk management of the quality and the safety in healthcare;
  • Student knows about the theoretical basics for professional communication at all levels (patient, inter-professional communication);
  • Students will gain knowledge in the field of leadership and intervention system management;
  • Student gains knowledge of the meaning of verification of customer satisfaction and complaining paths.
  •  
Knowledge and understanding:
  • to assure and improve the quality and safety and the culture of safety;
  • knowledge and understanding of system and process work for quality and safety improvements in healthcare;
  • knowledge of meaning of changes in the area of continuous improvements at quality and safety in healthcare;
  • knowledge of microsystem functioning;
  • knowledge of modern approach on focusing and empowering on patients and relatives;
  • knowledge of tools for achievement higher quality and safety in healthcare;
  • knowledge and awareness of risks in process of patient healthcare;
  • knowledge of meaning of reporting safety and other complications;
  • knowledge of measure process management on quality and safety in healthcare;
  • knowledge of professional communisation – patient,   inter-professional communication;
  • knowledge of patient rights and complaining paths.
Mandatory references:
  • Robida, A.,ed., 2006. Uvajanje izboljševanja kakovosti v bolnišnice: Ministrstvo za zdravje.
    Available at: http://www.mz.gov.si/fileadmin/mz.gov.si/pageuploads/mz_dokumenti/
    delovna_podrocja/zdravstveno_varstvo/kakovost/uvajanje_kakovosti_avg_2006/00_uvajanje_
    izboljsevanja_kakovosti_v_bolnisnice.pdf
  • Robida, A., 2009. Pot do odlične zdravstvene prakse. Vodnik za izboljševanje kakovosti in presojo
    lastne zdravstvene prakse. Ljubljana: Planet GV.
  • Robida A. Napake pri zdravstveni obravnavi pacientov. Sistematilna analiza globjih vzrokov za napake.
    Bled: Center za izboljševanje kakovosti in varnosti zdravstvene obravnave, 2013.
  • Council of Europe, 2006. Recommendation Rec(2006)7 of the Committee of ministers to Member States
    on management of patient safety and prevention of adverse events in healthcare.
    Available at: https://search.coe.int/cm/Pages/result_details.aspx?ObjectID=09000016805ae8b5.
  • Ministrstvo za zdravje , 2010. Nacionalna strategija kakovosti in varnosti v zdravstvu (2010-2015).
    Ljubljana: Ministrstvo za zdravje. Available at: http://www.mz.gov.si/fileadmin/mz.gov.si/pageuploads/
    kakovost/nacionalna_strategija_kakov_in_varn_2010-2015/Nacionalna_strategija_kakovosti_in_varnosti
    _v_zdravstvu_2010-2015.pdf.
  • Luksemburška deklaracija o varnosti pacientov, 2005. Available at: http://www.eu2005.lu/eu/actuales/
  • Kersnik, J., 2010. Kakovost v zdravstvu. Ljubljana: Združenje zdravnikov družinske medicine.
  • Zakon o pacientovih pravicah (ZPacP). Uradni list Republike Slovenije št. 15/2008.
    Available at: http://www.uradni-list.si/1/objava.jsp?urlid=200815&stevilka=455.
  • Luksemburška deklaracija o varnosti bolnika, 2005.
    Available at: http://www.szd.si/user_files/vsebina/Zdravniski_Vestnik/st5-7-8/st5-7-8-413- 414.htm. 3.
  • Ministrstvo za zdravje, 2006. Nacionalne usmeritve za razvoj kakovosti v zdravstvu. 4.
    Available at: http://www.mz.gov.si/fileadmin/mz.gov.si/pageuploads/mz_dokumenti/delovna_podrocja/zdravstveno_
    varstvo/kakovost/Nacionalne_usmeritve_za_razvoj_kakovosti_v_zdravstvu.pdf
  • Varnost pacientov, 2011. Available at:  http://prosunt.si/varnostpacientov.
Recommended references:  
Study obligations: 50% obligatory attendance at lectures
100% obligatory attendance at seminars
submitted and presented seminar work
Assessment methods: seminar work (20%)
written examination (80%)